The transformation patterns we deliver on the Now Platform — typical scope, typical timeline, typical outcomes. Use these as a baseline for scoping your own engagement.
Healthcare, education, and distributed enterprise patterns: consolidating fragmented email/phone-based IT support into a single ServiceNow ITSM operation across dozens of sites.
Typical scope: Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB foundation. Typical timeline: 12–16 weeks.
Financial-services and regulated-industry pattern: replacing spreadsheet-based control libraries (often 1,000+ controls) with continuous monitoring, evidence collection, and audit-ready workflows in ServiceNow GRC.
Typical scope: Policy & Compliance, Risk Management, Audit Management, evidence automation, control testing. Typical timeline: 14–20 weeks.
Cloud-native and hybrid-infrastructure pattern: rebuilding the CMDB on Service Mapping and Discovery, integrating multi-cloud telemetry, and standing up event management for proactive operations.
Typical scope: Discovery, Service Mapping, Event Management, AIOps integration, cloud cost insights. Typical timeline: 16–24 weeks.
Retail, hospitality, and seasonal-workforce pattern: replacing paper- and email-based onboarding with structured Lifecycle Events, automated provisioning, and a self-service Employee Center across hundreds of locations.
Typical scope: Employee Center, Lifecycle Events, Case & Knowledge, integrations to HRIS and IDP. Typical timeline: 12–18 weeks.
A 2-week fixed-fee engagement: stakeholder workshops, current-state mapping, target architecture, and a phased delivery plan with effort estimates.
Senior-led delivery against the 5-phase framework: Discover → Design → Build → Test → Optimize. Bi-weekly demos, fixed go-live, and 90-day hypercare included.
Ongoing platform operations: release management, enhancement backlog, monitoring, and quarterly value reviews. Onshore, named team, transparent SLAs.
