Real enterprise transformations on the ServiceNow platform — measurable outcomes across every industry and module.
A 12-hospital regional health system managing IT support through email and phone calls with no formal incident tracking or SLA measurement.
4,800+ IT tickets/month managed manually. No SLA tracking. Avg resolution time: 4.2 days. Clinical staff satisfaction: 42%.
ServiceNow ITSM with automated routing, clinical priority escalation, nurse self-service portal, and CMDB integration.
Deployed in 14 weeks. Resolution time: 4.2 days → 6.8 hours. IT satisfaction: 42% → 87%. Annual savings: $1.4M.
A regional bank managing SOX compliance through Excel with 1,400+ controls generating material weaknesses for two consecutive years.
Excel-based SOX across 1,400+ controls. Annual audit prep: 6,000+ hours. Two consecutive years of material weaknesses.
ServiceNow GRC with automated control testing, continuous monitoring, auditor portal, and executive risk dashboard.
6,000-hour audit prep reduced to 1,800. Zero material weaknesses found. Annual compliance savings: $2.1M.
A SaaS platform provider with 40% inaccurate CMDB data and $380K/month in cloud waste needed full infrastructure visibility.
60% CMDB accuracy. $380K/month cloud waste. 11-day average Sev-1 MTTR. No automated discovery.
ServiceNow ITOM with Discovery, Service Mapping, Event Management, and AIOps integration for full-stack visibility.
CMDB accuracy: 60% → 98%. Cloud waste eliminated = $2.1M annual savings. MTTR reduced by 84%.
A national retailer onboarding 8,000 seasonal employees across 400+ locations using manual paper-based processes every quarter.
8,000 seasonal onboardings per cycle via paper/email. 3.5-day average time-to-productive. High error rate, compliance risk.
ServiceNow HRSD with automated onboarding workflows, document collection, IT provisioning, and manager task orchestration.
Time-to-productive: 3.5 days → 8 hours. HR case volume reduced 72%. Employee NPS improved from 34 to 78.