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— HOW WE WORK
METHODOLOGY

THE NOWFORCE FRAMEWORK

A proven, repeatable delivery framework that reduces risk, accelerates value, and builds the foundation for long-term ServiceNow success.

— PHASE 01
01

DISCOVER

Stakeholder interviews, process mapping, environment assessment, and success criteria definition. We don't write a single line of code until we fully understand your business goals, current pain points, and definition of success.

Stakeholder Workshops
Process Mapping
Environment Audit
Success Criteria
— PHASE 02
02

DESIGN

Solution architecture, workflow design, data model planning, and stakeholder sign-off before build. Architecture review board approval is required at this gate.

Solution Architecture
Workflow Design
Data Model
Stakeholder Sign-Off
— PHASE 03
03

BUILD

Agile sprint development with bi-weekly demos and continuous feedback loops. Every sprint delivers working functionality that stakeholders can test and approve.

2-Week Sprints
Bi-Weekly Demos
Continuous Review
Dev/Test Instances
— PHASE 04
04

TEST

System integration testing, user acceptance testing, performance testing, and security review. Zero open P1 defects at go-live is a non-negotiable requirement.

SIT
UAT
Performance Testing
Security Review
— PHASE 05
05

OPTIMIZE

Hypercare support period (4–6 weeks), 90-day business value review, and continuous improvement roadmap. We don't disappear after go-live.

Hypercare Period
90-Day Review
Knowledge Transfer
Continuous Improvement
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ITSM ITOM & AIOps HR Service Delivery GRC Automation Security Operations HR Workflows Audit Automation ITSM ITOM & AIOps HR Service Delivery GRC Automation Security Operations HR Workflows Audit Automation