Built for the ServiceNow ecosystem
Enterprise workflow automation, delivered.
One specialist team for ITSMITOMHRSDGRCSecOpsCSM
NowForce AI is a USA-based ServiceNow specialist team. We design, implement, and optimize the Now Platform for mid-market and enterprise organizations that need outcomes — not slideware.
- ITSM
- ITOM & AIOps
- HR Service Delivery
- GRC & Compliance
- Security Operations
- CSM Platform
- Asset Management
- App Engine
- Integration Hub
- Managed Services
- HR Workflows
- Audit Automation
Official ServiceNow Partner
We are your trusted ServiceNow partner
Who we are
Specialists in one platform. Accountable for every outcome.
NowForce AI is a ServiceNow specialist team based in the United States. We design, implement, and optimize the Now Platform for mid-market and enterprise organizations.
- Senior-led
- Architected and reviewed by senior practitioners — no junior hand-offs.
- Onshore
- One accountable team in your time zone, from discovery to hypercare.
- Outcome-driven
- Success criteria defined up front and measured at every gate.
5
Practice areas
Consulting to managed services
100%
USA-based
One accountable onshore team
5
Phase delivery
Discover through optimize
24/7
Managed services
Monitoring and response
Services
Five practice areas, one specialist team.
From the first strategy workshop to 24/7 operations, every stage of your ServiceNow journey is covered by the same senior team — so context is never lost between phases.
ServiceNow solutions
The Now Platform, configured for outcomes.
Five modules we implement end to end — each scoped to measurable results, each architected by the same practitioners who will run it with you.
- ITSMIT Service ManagementIncident, problem, change, service catalog, CMDB, and knowledge — senior-led architecture, measurable SLA outcomes.IncidentProblemChange
- ITOMIT Operations ManagementDiscovery, Service Mapping, and Event Management integrated to your monitoring ecosystem for faster MTTR.DiscoveryMappingEvents
- HRSDHR Service DeliveryIT, HR, and facilities orchestrated with mobile-first portals and SLA-backed employee services.OnboardingOffboardingCases
- GRCGRC & ComplianceReal-time control monitoring, integrated risk registers, and executive dashboards replacing spreadsheets.PolicyRiskAudit
- SecOpsSecurity OperationsSplunk, Sentinel, CrowdStrike, and Palo Alto integrated with structured response playbooks.IncidentVulnerabilityThreat intel
Integration
One platform. Every system connected.
A ServiceNow platform is only as powerful as its integrations. Our specialists connect ServiceNow bidirectionally to the enterprise platforms you already run — creating a true system of action across your entire technology stack.
- HubIntegrationHub spokes & flows
- HybridMID Server HA architecture
- MonitoringReal-time integration health
AI solutions
Proprietary AI tools, built on ServiceNow.
Software from the team that lives inside the Now Platform every day — built to remove the manual work we see across ServiceNow programs.
HireYT
The only ATS built specifically for US ServiceNow staffing consultancies — from sourcing through placement, all in one system.
ComplianceIQ
Continuous GRC monitoring platform that maps your ServiceNow controls to SOX, HIPAA, FedRAMP, and SOC 2 frameworks in real time.
Methodology
The NowForce Framework
Five phases with a stakeholder gate at each step. The same structure on every engagement, so you always know where you are and what happens next.
- 01
Discover
Stakeholder interviews, process mapping, environment assessment, and success criteria definition.
- 02
Design
Solution architecture, workflow design, data model planning, and stakeholder sign-off before build.
- 03
Build
Agile sprint development with bi-weekly demos and continuous feedback loops.
- 04
Test
System integration testing, user acceptance testing, performance testing, and security review.
- 05
Optimize
Hypercare support period (4–6 weeks), 90-day business value review, and continuous improvement roadmap.
Why NowForce AI
A different way to run a ServiceNow program.
Specialist depth, senior accountability, and a delivery model built to be inspected at every gate.
Senior-led, start to finish
Every engagement is architected and reviewed by senior practitioners. No hand-offs to junior resources mid-project and no offshore relays — the people who scope your platform stay accountable for it.
Outcomes, not hours
We define success criteria during discovery and measure against them at every gate. Engagements end with verified business outcomes, not a pile of closed tickets.
Onshore by design
A single, accountable team in your time zone. Your data, workflows, and architecture stay onshore from discovery through hypercare.
Quality you can inspect
Architecture review board approval at the design gate, bi-weekly demos during build, and zero open P1 defects as a non-negotiable condition of go-live.
Fixed-scope discovery
Start with a 2-week fixed-fee Discovery Sprint: stakeholder workshops, current-state mapping, target architecture, and a phased plan with effort estimates.
Support that doesn’t stop
After go-live we stay: hypercare, a 90-day value review, and optional managed services with release management, monitoring, and a structured enhancement backlog.
Industries
Deep vertical expertise.
Regulated, high-volume, or fast-moving — we configure the platform around the compliance and operating realities of your industry.
Engagement models
Start where it makes sense.
Three ways to work with us, each with clear scope, a named team, and transparent expectations.
Discovery Sprint
A 2-week fixed-fee engagement: stakeholder workshops, current-state mapping, target architecture, and a phased delivery plan with effort estimates.
Full Implementation
Senior-led delivery against the 5-phase framework: Discover → Design → Build → Test → Optimize. Bi-weekly demos, fixed go-live, and 90-day hypercare included.
Managed Services
Ongoing platform operations: release management, enhancement backlog, monitoring, and quarterly value reviews. Onshore, named team, transparent SLAs.
Case studies
Reference architectures, not slideware.
Engagement patterns drawn from how we scope and deliver — with scope, timeline, and the modules involved spelled out up front.
Ready to modernize your Now Platform?
Book a free 30-minute discovery call with a senior architect. We’ll map your environment, find the highest-value workflows to automate, and outline a phased plan — no sales pressure, no obligation.